We’re here to make your life simple! You’re not tied into any commitment whatsoever and we understand that you may want to take a break from time to time. Simply Sign in your The Shave Union account and cancel. Remember, if you’re going out of town, don’t cancel, just pause the plan, you can easily can resume once you’re back. If you have a minute, please send us feedback, we take every possible opportunity to improve our service – you are important to us
We’ve been working hard to make our service to you as simple as possible. Answer a few simple questions and get exactly what need, cancel or update any time. Simply tell us how often you shave, which handle you’re keen on, how often you need your regular supplies and that’s it! We’ll deliver as requested, should anything change, we’ve built in flexibility which allows you to change your product or delivery times whenever you want.
Because our plans are totally flexible, you get to pause or change your deliveries/products as much as you want. This gives you the opportunity to try our full range of products and fine tune our systems to your own unique requirements. In the unlikely event of us not stocking your ultimate shave product, simply cancel your plan – you’re not tied into any contract.
Our team works hard at keeping this website running smoothly but should you have any joining problems, try the following potential basic quick fix solutions:
- Using a laptop or computer rather than your mobile phone.
- We recommend using Google Chrome as your browser.
- Try clearing your cache or use an incognito window
If you’ve gone through the basics above, please take a screenshot of the error message and get in touch with our team by clicking here.
One of The Shave Union’s key benefits is that remembering to buy your regular shaving supplies is half the pain we are resolving. By putting this task onto a plan, you no longer need to worry about it.
The system works for you in the background, getting your supplies to you as as and when you need them. You’ll soon realize that we resolve all the pain once you start using our quality products.The days of you having to deal with a painful shave are numbered!
Remember, you can chop and change your plan to suit your needs at any time and the plan is totally obligation free!
It’s so easy, run through the quick steps to personalize your plan. Tell us how many times you shave per week, select your handle, activate your account and our team will slot your selected handle into your first delivery totally free of charge.
These are top quality German engineered products. We are so confident in the quality of our product and service offering that we’re investing into your “The Shave Union quality guaranteed experience” upfront.
If you’ve placed an order and have already received your confirmation email, it’s likely too late to make a change. Our team move really quickly at getting your orders out the door!
Depending on timing, it may be possible to make the change – give us a shout as soon as you’ve realized your mistake and we’ll try our best.
Please understand, there is no guarantee that we will be able to stop the order.
You have total freedom to change your preferences for future orders through your The Shave Union account here
Our Web design team have really pulled out all the stops so your The Shave Union platform can be configured to your own personal preferences at any time. Follow these simple steps:
- Log onto your account
- Click on your shave plan
- Click on “View”
- Click on “Change frequency”
- Follow the steps and checkout.
- You will receive a confirmation email confirming your new plan
Remember, we’re always looking for better ways of doing things if you have any feedback, please drop us a mail here
You’ll always get a welcome email once you’ve joined The Shave Union. Check your spam and promotions folders, add us to your safe list and double check the email address you supplied us is indeed correct by signing into your account. If none of this works out, give us a shout and our team will sort it out in no time.
Your delivery frequency may take a bit of time to get to a point where it perfectly suits your personal needs – that’s why we’ve taken the time to make The Shave Union platform totally flexible – here’s how to fine tune your delivery frequency:
- Sign in to your account and click “View” on “your union membership” tab
- Select the change subscription option
- Select one of our plans or “Fine tune your delivery schedule”
- Follow the checkout process. You will not be charged and will be sent an email confirmation confirming your new delivery frequency
The Shave Union’s razors are shipped in packs of four
Our handles are made from high grade aluminium, they won’t rust or corrode like steel or other ferrous metals. To keep the system in great shape, follow these simple tips:
- Regular cleaning – to reduce soap build-up and dull water marks, take the razor cartridge off the handle and clean the two separately with an old cloth or toothbrush and some dishwashing fluid.
- Gently scrub off the build-up – do not over do it and do not use an abrasive cloth or pot scourer!
- Top tip: getting into the habit of cleaning and drying your razor system after each shave will keep it in an ‘as new’ condition for many years to come.
Our blades are arranged for total flexibility and manoeuvrability as you shave and are designed with shaping and styling your facial hair in mind.
We are however working on a version which will incorporate a trimming blade – watch this space!
Our razor cartridges are manufactured in Germany. The manufacturer is passionate about perfecting their craft and have been in business for decades. We are totally blown away by their quality, we think they’re the best in the industry. Read more about the team and factory behind our blades here.
Our razor cartridges and handles constitute an exclusive shave system. The two units create a perfect balance in hand and are designed for perfect control and precision. They are not compatible with other products.
Three easy steps to keeping your blades sharp:
There is nothing worse than a blunt razor. It’s essential to replace your blades regularly but there are certain things which can be done to keep your blades sharp, prolong their life and thus use fewer cuts, here are a few tips:
- The biggest contributor to a blade going dull in no time is a dirty blade – make sure your cartridge is clean. Make sure there is no trace of shave residue on the system after each and every shave.
- Never leave your system lying flat on the sink or shower – even if it’s plastic protector is applied. Rather, make sure the cartridge is totally dry and free of water droplets once you’re done shaving. Oxidation between the blades will only shorten the expected lifespan of the blade. Remember to dry the system with a clean towel after each shave and store in a cool, dry space.
We strive to dispatch all orders on the next business.
Our local deliveries are sent via a third party courier service, once they have your order from us you will receive your package within two to four days depending on your location in South Africa.
Should you not receive your package please contact us
The best address to use will be your work address – otherwise if someone’s home during business hours, use that address.
Apologies for that – the system normally works like a charm, we’ll have our team check it out for possible causes. In the meantime, please give us a shout and we will have one sent to you free of charge
We are sorry to hear that, we can guarantee it left our depot in great condition. Please could we ask that you take a photo of the damage andsend it to us via email by clicking on the send us an email link on the contact page, we’ll take the matter up from there.